1. Who is responsible for your data
MAMDOHDEV, operated by Developing and Programming Websites ALSHARARI AID OBAID MAMDOH, is responsible for handling personal data related to the platform and its direct services. We are based in Tabarjal, Al Jawf, Saudi Arabia.
Privacy questions and requests may be sent to mamdouh6969@hotmail.com or made by phone at +966 53 258 4358.
2. Data we may collect
We may collect information only when reasonably needed to provide, secure, and improve the service. A category is not necessarily collected from every user; we may collect it when the related feature is used.
- Identity and contact details, such as full name, email address, phone number, and authentication identifiers when account features are available.
- Business and project information, including business details, website content, template choices, design preferences, images, logos, documents, and uploaded files.
- Order and payment-confirmation information, including the selected plan, order details, payer-provided information, and private bank-transfer receipt files.
- Communications, including support messages, complaints, refund requests, and contact-form submissions.
- Technical and usage information, such as browser and device type, IP address, cookie identifiers, technical logs, usage events, and security or fraud-prevention signals.
3. How data is collected
Information may be provided directly through registration, login, authentication, order forms, the website builder, editor, uploads, payment receipt submissions, support requests, contact forms, and direct communication.
Technical information may also be generated through essential cookies, analytics tools if enabled, server logs, and security logs.
4. Why we use data
- Create and manage accounts and provide access to the platform when those features are active.
- Save projects, generate website previews, publish websites, and provide hosting where included in the selected plan.
- Process orders, match and verify manual bank transfers, activate confirmed plans, and maintain necessary transaction records.
- Respond to support requests, complaints, contact messages, and refund or cancellation requests.
- Send service-related notices and in-app status updates.
- Prevent fraud and abuse, protect accounts, maintain security, investigate suspicious activity, and enforce the Terms and Conditions.
- Troubleshoot issues and improve usability, reliability, and performance.
- Meet applicable contractual and legal obligations.
5. Basis for handling data
Depending on the context, we may handle data based on your consent, steps you request before entering into a service agreement, providing the service you requested, compliance with applicable legal obligations, or permitted operational purposes such as security, fraud prevention, and service improvement.
We aim to collect only information reasonably needed for the stated purpose.
6. Customer websites and content
MAMDOHDEV provides website-building and related platform services. Customers remain responsible for the content they enter or publish and for personal data they independently collect through their websites.
A customer who collects personal data through a published website is responsible for providing an appropriate privacy notice and ensuring that the collection and use are lawful. MAMDOHDEV is not automatically responsible for every independent processing activity performed by a customer.
7. When data may be shared
We may share only the information reasonably necessary with service providers that support hosting, cloud infrastructure, databases, file storage, email delivery, authentication, analytics, security, fraud prevention, customer support, or future electronic payments.
Information may also be shared with professional advisers when necessary or with government or judicial authorities when legally required. Providers should receive only the information reasonably necessary for their role.
8. International processing
Some technical service providers may process data in other countries. Where this occurs, MAMDOHDEV will manage the provider relationship in line with applicable Saudi data-protection requirements and use appropriate safeguards where required. We do not represent that every item of data is stored only in Saudi Arabia.
9. Retention, deletion, and disposal
Retention periods vary by data type. We keep data only as long as reasonably necessary to provide the service, maintain an account, complete orders, resolve disputes, prevent abuse, maintain security, meet contractual or legal obligations, and preserve necessary operational records.
When no longer required, data may be deleted, anonymized, or securely disposed of, subject to legal requirements, disputes, fraud-prevention and security needs, backup systems, and technical limitations. Removal from every backup may not be immediate.
10. Security
We use reasonable technical and organizational safeguards where applicable, including access controls, authentication, secure transmission, server-side validation, restricted administrative access, logging, protected file storage, file validation, maintenance, and security updates.
No online system can be guaranteed completely secure, and we do not claim that incidents are impossible.
11. Your privacy rights
Subject to applicable law and identity verification, you may have rights to be informed, access personal data, request correction or a copy, request deletion or destruction where applicable, withdraw consent where processing relies on consent, object or complain where available, and contact the relevant authority where legally permitted.
Submit a request to mamdouh6969@hotmail.com. We may need to verify your identity before completing it.
12. Cookies and similar technologies
Essential cookies may be used to remember language preference, maintain security, or support authentication when enabled. Preference cookies remember choices. Security cookies help prevent abuse. Analytics cookies will be used only if analytics are enabled and configured.
Browser controls can block or remove cookies, but disabling essential cookies may prevent language preferences, secure sessions, or other necessary functions from working correctly.
13. Third-party links
The platform or customer websites may link to third-party sites. Those sites have their own terms and privacy practices, and this policy does not govern them.
14. Children’s privacy
The service is intended for adults or persons legally able to enter into contracts. We do not knowingly request unnecessary personal data from children.
15. Policy updates
We may update this policy as the service or applicable requirements change. Material changes should be communicated through the website, account, or email where appropriate. The version and update date shown above identify the current policy.