1. General principle
Refund eligibility is assessed individually based on service activation, custom work started or completed, resources consumed, approved work, third-party, domain and hosting costs, the cancellation reason, applicable Saudi laws, and mandatory customer rights. Refunds are not unconditional or automatic.
2. Before payment verification
If an Order was submitted but payment was not verified, you may request cancellation and the Order may be cancelled without activation. If no payment was received, there is no amount to refund.
3. After verification but before activation
If payment was verified but activation or custom work has not started, you may request cancellation. We will review actual work, allocated resources, and third-party costs before deciding whether a refund is available.
4. After activation
After activation, refunds are not automatic. Eligibility depends on usage, work completed, Plan duration, consumed resources, and the reason for the request. Completed work, used hosting, or acquired domain costs may be non-refundable where legally permitted.
5. Custom work and digital services
Custom design, content entry, setup, migration, coding, integration, or special development may become non-refundable after work starts or is delivered, subject to applicable law and any written quotation.
The nature of digital services may affect cancellation after access or delivery begins, without removing rights that cannot legally be excluded.
6. Future recurring features
Recurring subscriptions are not currently active. If introduced, cancellation will stop future renewal only after successful processing and will not automatically refund an active period. The applicable terms must be shown before recurring payment is enabled.
7. How to request cancellation or a refund
Email mamdouh6969@hotmail.com with your full name, account email, phone number, Order reference, payment date, transfer amount, reason, and relevant supporting information.
MAMDOHDEV aims to respond within five business days. This response target is not a guarantee that an approved refund will reach the payer within five business days.
8. Approved refund method
For an approved bank-transfer refund, funds will be returned to an account belonging to the original payer where reasonably possible. Verified bank details may be required. We may refuse an unrelated third-party account unless authorization is verified. Bank processing times vary.
9. Incorrect, duplicate, or suspicious payments
Duplicate confirmed payments may be refunded after verification. Incorrect amounts may need correction before activation. Unidentified transfers remain pending until reliably matched. Altered or fraudulent receipts may be rejected and may lead to account or Order action.
10. Items that may be non-refundable
Where legally permitted, the following may be non-refundable:
- Completed custom work or delivered custom design.
- Consumed hosting, used service periods, and non-recoverable third-party costs.
- Domain registration or renewal fees.
- Work performed at the customer’s request.
- Services suspended because of customer violations.
11. Customer rights
Nothing in this policy removes rights provided under applicable laws and regulations of the Kingdom of Saudi Arabia.